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Keeping the memory alive from urns to jewellery to keepsakes.

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FREQUENTLY ASKED QUESTIONS

There are three delivery methods:

  • Home Delivery
  • Alternative Address Delivery (like your work address)
  • Collection From Local Funeral Director
We recommend collecting products that store ashes from your local branch so that we can appropriately decant the ashes.

There is a flat rate of £15.00 which is charged across all delivery methods including office pickup. We have to charge this rate for office pickup to cover supplier shipping costs.

Typically, delivery time is between 4-6 weeks however, this depends on this product. You will see on the product pages the estimated lead time. 

We sell some products that can have a fingerprint engraved on the surface.

If you would like a product with an engraved fingerprint, please give us a call after checkout quoting your order number so that we can arrange the fingerprint to be taken.

Please note, we need to take fingerprints prior to the funeral taking place using our scanner.

We will then attach the fingerprint file to the purchase order for your product.

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Due to the current COVID-19 crisis, we are having to change the way we are running. We would appreciate where possible to do funeral arrangements over the phone. We are aware this is not ideal, neither is it the way we wish to be operating. Understandably due to the COVID-19 crisis, we are adopting these methods to be as compliant as possible with government guidance. This will also apply to the manner in how we are conducting the funerals, we will ensure to do our utmost to remain highly respectful as usual, with as many of our traditions still in place.

For the safety of our staff and yourselves, we are adapting daily to the guidelines set by the government and local authorities.

For any queries or concerns please do contact any of our offices or general enquires on 01252 616431.

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